Effective Date: July 30, 2026
Welcome to The House of FERAL (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, or place an order.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use our website, we may collect the following information:
Personal Information
- Full Name
- Email Address
- Phone Number
- Shipping & Billing Address
- City and Postal Code
- Order Details
- Payment Information (processed securely through our payment partners)
Automatically Collected Information
We may automatically collect:
- IP Address
- Browser Type
- Device Information
- Pages Visited
- Time Spent on the Website
- Cookies and Similar Technologies
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Confirm purchases and provide order updates
- Respond to customer inquiries
- Improve our website and customer experience
- Prevent fraudulent transactions
- Send promotional offers, discounts, and new product updates (only if you choose to receive them)
- Comply with legal obligations
3. Payment Security
We do not store your complete payment card information on our servers. Payments are processed through secure and trusted payment gateways that use industry-standard encryption to protect your financial information.
4. Cookies
Our website uses cookies to:
- Remember your preferences
- Improve website functionality
- Analyze website traffic
- Enhance your shopping experience
You can disable cookies through your browser settings; however, some features of the website may not function properly.
5. Sharing Your Information
We respect your privacy and do not sell or rent your personal information.
We may share your information only with trusted third parties, including:
- Courier and shipping companies for order delivery
- Payment service providers
- Website hosting and technical service providers
- Government authorities if required by applicable law
All third parties are required to protect your information and use it only for the services they provide.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
7. Marketing Communications
If you subscribe to our newsletter or promotional messages, we may send you updates about:
- New arrivals
- Special discounts
- Exclusive offers
- Seasonal collections
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us directly.
8. Your Rights
You have the right to:
- Request access to your personal information
- Correct inaccurate information
- Request deletion of your personal data where legally permissible
- Opt out of promotional communications
- Request information about how your data is used
To exercise any of these rights, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
10. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page along with the revised effective date.
12. Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:
The House of FERAL
Email: support@thehouseofferal.com
Website: https://thehouseofferal.com
We are committed to protecting your privacy and ensuring a safe and secure shopping experience.