Effective Date: July 30, 2026
At The House of FERAL, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our policy below.
Returns
You may request a return within 7 days of receiving your order if:
- You received the wrong product.
- The product arrived damaged or defective.
- The item has a manufacturing defect.
Items must be:
- Unused
- Unwashed
- In their original packaging
- With all original tags attached
Exchanges
We offer exchanges for:
- Incorrect size (subject to stock availability)
- Defective products
- Wrong item delivered
Customers requesting a size exchange may be responsible for return shipping charges unless the error was ours.
Non-Returnable Items
We cannot accept returns or exchanges for:
- Used or washed items
- Products without original tags
- Products damaged after delivery
- Customized or personalized items (if offered)
Refunds
Once your returned item has been inspected and approved, your refund will be processed using the original payment method where applicable.
Cash on Delivery orders may be refunded through bank transfer or another mutually agreed method.
Return Shipping
If the mistake was made by The House of FERAL, we will cover the return shipping costs.
If the return is due to a customer preference (such as ordering the wrong size), return shipping costs may apply.
Contact
To request a return or exchange, please contact:
Email: support@thehouseofferal.com